At Masayoshi Corporation, we are committed to delivering high-quality steel and industrial products.
Please review our return and refund policy before placing an order.
Refund Policy
We operate on a strict no-refund policy, except under the following circumstances:
Eligible Refund Cases:
- Out of Stock: If an item is no longer available, a refund will be processed.
- Overpayment: If a client overpays, we will refund the excess amount.
- Incorrect Item (Before Receiving): If a client checks the item before receiving and confirms that it is incorrect, a refund or exchange will be granted.
Non-Refundable Cases:
- Once an item has been received and accepted, it is no longer eligible for a refund.
- If the product has been altered, cut, treated, or damaged after delivery.
- If the customer changes their mind or orders the wrong item.
We encourage customers to thoroughly check and verify their orders before accepting delivery.
Steel / Fabrication & Cutting Policy
- A 75% down payment is required before starting any fabrication work.
- The remaining 25% must be paid in full before delivery or pick-up.
- Partial deliveries are not allowed unless full payment has been settled.
Lead Times
- Steel fabrication: 1 week from the date of payment.
- Steel cutting: 3 to 7 working days from the date of payment.
Lead times may change due to:
- Scope of work adjustments.
- Project complexity.
- Material and equipment availability.
- Delays in client approvals or required information.